Frequently Asked Questions Still have questions? Please contact us.
How long does it take for my database to be set up and my platform operational?
There are two parts to the process of getting your platform operational. Step 1 is for the g3Coding team to set up your organization within out platform, configure your database, and enable the onboarding process for you. This is done within 3 business days of the return of your executed agreement for a subscription with us. Step 2 is for you to complete the onboarding process of completing your profile, enabling the features you wish to use, and uploading your data & images. We have had organizations complete the process in as little as two weeks, other larger organizations have taken a bit longer. You control the timeline to get your platform operational.
Can g3coding setup my system? What are my options?
No, our team will facilitate your success by providing you with direction, advice, and/or the training & support you nee to get your platform operational. You are responsible for your own data entry and image uploads.
Can I integrate your platform with my website?
Our platform can be integrated with custom coded sites, word press sites and many other do it yourself products. We will provide a link to our platform with your specific items that your web developer can use on your site. We also offer integration services for organizations who may not have an existing relationship with a web developer.
What does my subscription include?
- Hosting and maintenance of your database is included with your subscription. There is no need to worry about setting up a hosting service or purchasing your own domain.
- Unlimited use. You can complete checks within your organization or run reports as often as you want, there’s no limit.
- Free Updates. Access to the updates and new features as they are made available to the all users at no additional fee.
- Support. g3coding is available for technical support on business days between 9am and 3pm. We can help you with technical problems, but only you and your team know your department as well as you, so we can’t give advice on anything that isn’t technical.
What if my organization has Fire/Rescue and EMS units?
Our platform can support organizations with many types of vehicles and specific vehicle requirements. During your initial on-boarding your organization's custom interface will be set up to accommodate the vehicles within your fleet.
If I upload my own photographs, what are the specifications?
- Photographs of the trucks must be less than 150kb in size and they must be taken in landscape orientation (wider than they are tall).
- Compartment photos are best applied to the interface as portrait images, and less than 60kb in size.
- Stations should be approximately a 4:3 aspect ratio. Station images appear side by side on your interface homepage, so they should all be the same size and shape.
Additional help with photos can be found in our onboarding guide.
What if I don’t have the photos I need?
There are many options for the acquisition of photos.
- You can take them yourself.
- You may hire a local professional.
Most agencies take their own photos.
What if I don't have interior line drawings of my cabinets?
Many clients like the clean look of interior drawings of their cabinets. But this is not required. If you do not have them you can use a photo.
How many stations or vehicles can I have?
Your subscription is based on the number of vehicles, supply closets, or station inventory units you signed up with. You can add or remove these items at any time through your portal. Should you wish to add more than are included in your subscription contact our support team to adjust your subscription.
How many pieces of equipment can I have?
There is no limit on how many pieces of equipment you can have in a compartment, vehicle, station, or department.
How to I resolve an issue identified in a visual or functional inspection?
Once the issue with your item has been resolved (It's been repaired, replaced, or found.), simply locate the item within your interface and indicate it meets the standard by selecting a green check mark. When submitted again, it will record the item as being within the defined standard and the item will be removed from the deficiency list/reports.
What kind of reporting is available?
There are a lot of options to run reports and export your data.
- On-Screen Reports: Quickly view essential data within the platform's reporting section.
- Printable Reports: Generate printer-friendly reports for easy inventory audits.
- CSV Data Export: Export data for advanced analysis and manipulation in spreadsheet software.
How long are my records stored?
- A history of every item checked is saved for at least 4 years. Records older than 4 years may be removed automatically or overwritten.
- Vehicle Maintenance, fuel consumption, etc. is retained for the life of the vehicle.
- Your retention period can be extended as an additional option upn written request.
Is my data backed up?
Your data is backed up and stored every day, so if you accidentally delete items or make changes that are incorrect, we can help get you back on track.
What are the terms of payment?
All subscriptions must be pre-paid. After your service is setup, an invoice to renew your service subscription will be sent out at least 30 days prior to your current subscriptions ending date.
- If your renewal payment is not received by your renewal date, the use of your platform will be suspended.
- If your renewal payment exceeds 60 days, the information stored on the database may be removed or deleted.
What is the refund policy?
We firmly believe in our product, and we think you will love it too, but if for any reason you decide that it isn’t for your organization, we offer a 30-day money back guarantee on our yearly subscriptions.
Unfortunately, setting up your organization takes time, there is no refund on any setup fees.
What if I am tax exempt?
We can accommodate that. Just provide us with your tax exemption certificate and we will adjust your invoicing accordingly.
Why do I need Public Safety Check?
We talk to several Fire Departments everyday and are shocked to hear some of the reasons that departments are not interested in our product:
- "We just don't do truck checks."
- "We are too small of a department to check trucks all the time."
- "We don't get enough calls to worry about checking our trucks."
These are the departments that would benefit from our platform the most. The negative impact on the life saving services provided by first responders and the safety of fellow providers as well as the increased civil if not criminal liability resulting from something as simple as not making sure your vehicles and equipment are ready to respond is beyond words. If you are not doing truck checks, you need this platform.
If you are under contract with a current provider or perhaps regulated to utilize a specific provider for similar services, we get it. But... Take a minute and consider the following:
- Just because you have an existing vendor does not mean they are the best vendor. Checking a box on one of our competitor's platforms is very different than using our interface.
- Are you getting the best return on your investment? We are confident that when you consider the functionality of our platform and the minimal required investment, Public Safety Check is redefining the standard.
- The Public Safety Check team is more than a talented development team. With decades of experience as Firefighters and Paramedics we know the industry. Should you need to call in for support, you will get a qualified member of our team who is not only an expert developer but is a fellow first responder.
We would welcome the opportunity to demonstrate the positive impact we will have on your department or organization and how we can exceed your expectations. Contact us today!